Privacy Policy

1. Introduction

MyEdu360 (Pty) Ltd (“MyEdu360”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website myedu360.co.za (the “Site”) or use our services.

2. Information We Collect

We may collect the following types of personal information:

• Identity Data: Name, surname, role (learner/parent/teacher), grade level.
• Contact Data: Email address, phone number (when provided via forms).
• Technical Data: IP address, browser type, device information, cookies, and usage patterns.
• Content Data: Messages, queries, or feedback you submit through our contact forms or newsletter signups.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve our educational resources and tools.
• Respond to your enquiries, support requests, or feedback.
• Send you newsletters, study tips, and bursary alerts (only if you opted in).
• Analyse website usage to improve user experience.
• Comply with legal obligations.

4. Legal Basis for Processing (POPIA)

We process your personal information based on one or more of the following grounds: your consent (e.g., subscribing to emails), performance of a service you requested, legitimate interests (e.g., improving our platform), or compliance with a legal obligation.

5. Cookies and Tracking

We use essential cookies to enable core functionality (like navigation). We may also use analytics cookies (e.g., Google Analytics) to understand how visitors interact with our Site. You can disable cookies via your browser settings, but some features may not work properly.

6. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers: Email delivery, analytics, hosting (all are bound by confidentiality agreements).
• Legal authorities: If required by law or to protect our rights.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. However, no internet transmission is 100% secure.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. For example, contact form submissions are kept for 12 months.

9. Your Rights (POPIA)

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your data (subject to legal obligations).
• Withdraw your consent at any time (e.g., unsubscribe from emails).
• Lodge a complaint with the South African Information Regulator.

To exercise these rights, please contact us at privacy@myedu360.co.za.

10. Third-Party Links

Our Site may contain links to external websites (e.g., bursary providers). We are not responsible for the privacy practices of those third parties.

11. Children’s Privacy

MyEdu360 serves learners of all ages. For children under 13, we encourage parents or guardians to supervise their online activity and provide consent where required. We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Information Officer:

Email: privacy@myedu360.co.za
Postal address: 2nd Floor, The Exchange, 1 Long Street, Cape Town, 8001, South Africa

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